Privacy Policy

1. Who We Are

My Planners Hub ("we", "us", or "our") operates the MyPlannersHub platform, a digital planner creation and productivity tool available at myplannershub.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.

If you have any questions, you can reach us at [email protected].

2. Information We Collect

Information you provide to us

• Account information: your name, email address, and password when you sign up.
• Profile details: any optional information you add to your profile (e.g. fitness goals, preferences used to personalise your experience).
• Payment information: when you purchase a membership, billing details are collected and processed by Stripe. We never see or store your full card number.
• Content you create: planners, notes, habit logs, mood entries, calendar events, uploaded files, and any other content you generate or upload inside the app.
• Communications: messages you send to our support team.

Information collected automatically

• Usage data: pages visited, features used, and actions taken within the app.
• Device and technical data: browser type, operating system, IP address, and session identifiers.
• Cookies and sessions: we use a session cookie to keep you logged in. We do not use third-party advertising cookies.

3. How We Use Your Information

• To provide, operate, and improve the My Planners Hub service.
• To personalise your experience and power AI-assisted features (e.g. Vera, the AI planning assistant).
• To process payments and manage your membership tier.
• To send you transactional emails (password resets, payment receipts). We do not send marketing emails without your consent.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with our legal obligations.

4. AI Features and Your Data

My Planners Hub uses AI services (OpenAI and Anthropic) to power features such as the AI planner generator, Vera chat assistant, and text tools. When you use these features, relevant portions of your input may be sent to those providers to generate a response. We do not share your account details or personal profile with AI providers — only the content you submit for a specific AI request.

We do not use your content to train our own AI models.

5. Sharing Your Information

We do not sell your personal data. We share information only in these limited circumstances:

• Service providers: trusted third parties who help us operate the platform, including Stripe (payments), Neon (database hosting), and AI providers (OpenAI, Anthropic). They are bound by data processing agreements and may only use your data to deliver their services to us.
• Legal requirements: when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: in the event of a merger or acquisition, your data may be transferred as part of the transaction. We will notify you in advance.

6. Data Storage and Security

Your data is stored on secure servers. We use industry-standard security practices including encrypted connections (HTTPS), hashed passwords, server-side session management, and access controls that restrict each user to their own data only.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately.

7. Data Retention

We keep your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g. payment records may be kept for up to 7 years).

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Export your data in a portable format.
• Opt out of certain data processing activities.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

9. Children's Privacy

My Planners Hub is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has created an account, please contact us and we will delete it promptly.

10. Third-Party Links

Our service may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or an in-app notice. Continued use of the service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: